The alli programme

Q: How do I change my Name, E-mail Address or Password?

A:

You can change your name, e-mail address and password in the ‘my account’ area.

Q: How do I sign up to the alli programme?

A:

To register on the alli website complete the registration form.

Q: Does it cost anything to use the alli programme?

A:

No, the use of my plan and my tools is free of charge.

Q: I can't seem to manage to complete the registration process.

A:

Please be sure to enter all your details correctly and don't forget to give us your consent for processing your information. The user name is not case-sensitive and can consist of any combination of letters, numbers and under-scoring, but cannot contain any spaces. The password must be at least 6 characters long and cannot be the same as the user name. If this information is not entered correctly you will not be able to log on. Passwords are case-sensitive, so the caps lock key must be correctly set.

Q: When will my alli programme be available?

A:

If you have signed up online, after you submit the questionnaire, your alli programme will be ready straight away on the website. You will also receive an e-mail that will provide you with a link to log back in to the website at a later date.

Q: What is My Account?

A:

My account is the area where all your personal details and settings are stored. You can access the ‘My account’ area by clicking the my account link on the alli programme page.

Q: How do I change my account details?

A:

To change your account details you must first be ‘logged in’. Select the ‘my account’ link on the right hand side of the tool bar on the alli programme page.

Q: How do I unsubscribe from receiving further information about alli?

A:

Each email you are sent from alli will have the option to unsubscribe. Clicking on the unsubscribe link will stop you receiving emails from alli.

Alternatively you can manage your communication preferences within the my account section.

Q: What do I do if I’ve changed my email address?

A:

You can change your email address within the my account section.

Q: I’ve changed / lost my email address, what’s my next step?

A:

If you do remember your username and password, you can log into the my tools / my plan section of the website and update your email address.

If you can’t remember your log in details and you have also lost your email address you will need to register again.

Q: How do I log out from the alli programme

A:

If you wish to log out of the alli programme at any time use the “Log out” link at the top of every page in the tools section.

If you are viewing the alli site on a public computer you should ensure you are logged out from the computer once you have finished using it.

Q: Does my browser need to have cookies activated?

A:

Yes, you will need to ensure your cookies have not been disabled to access this website.

Q: I have forgotten my alli programme online user name

A:

You can get your online user name at any time. Click here for your online user name.

Q: I have forgotten my password for the alli programme

A:

You can get your online password at any time. Click here and fill in your email to have your password sent to you.

Q: How can I access the alli programme?

A:

Only online registered users can access the alli programme on our website. Have you registered for the alli programme? If not, you can register here.

Q: How do I use the tools & calculators in the alli programme?

A:

You must be signed in to use the alli programme features. Each tool includes directions for use. If you still experience difficulty, please contact us or call customer service at +44 (0)500 888 878.

Q: What if I have questions or suggestions about the alli programme?

A:

Please contact us or call customer service at +44 (0)500 888878 to share your questions or suggestions.